Before Your Appointment
Before You Set Off
- Make sure you have no signs or symptoms of COVID-19, i.e no temperature, cough and loss of smell or taste.
- Make sure you have eaten, and keep hydrated.
- Clean your teeth.
- Bring your own face mask if possible.
- Only bring what is necessary into the practice.
- If you are exempt for NHS treatment, bring any proof/certificate you may have.
- Come on your own if you can. Children under 16 must be accompanied.
- Try and be on time.
On Arrival
- Notify the reception that you have arrived by phone or knock on the front door. You can either call the practice on 01162721800 or 07947586545.
- Please wash your hands with the sanitiser at the entrance.
- We will ask you to complete and sign any outstanding forms.
- Payment for your treatment will be made upon arrival, and contactless payment will be preferred.
After Treatment is Finished
- If you have to make an appointment, we will try and book it in the surgery before you leave.
- If you do not have to come back, you can go straight out.
- Please wash your hands with sanitiser on exit.
- If you forget any instructions, or want to ask any questions, you can always ring us back.
We always try to see our patients on time. However, there are times when you may be kept waiting. There is normally a good reason for it, and we do appreciate your patience. If you have to cancel an appointment, please give us as much notice as possible, and preferably no less than 24 hours or else charges may apply. if the appointment is a longer appointment we will require at least 48 hours notice for cancellations. We make a charge for private appointments broken without notice/insufficient notice. For NHS appointments, we will no longer offer any future appointments if you miss 2 appointments in any one rolling year, or cancel without appropriate notice.
For all new patient appointments a £30.00 deposit will be taken.
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